PRIVACY POLICY

Last updated: September 2026

Monarche respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a purchase, contact us or otherwise interact with Monarche.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, billing and delivery address, telephone number, order information and communications with us.

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information and information about how you interact with the website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery and manage returns or refunds.

  • Communicate with you about your order or enquiries.

  • Provide and maintain our website and services.

  • Prevent fraud and protect the security of our website.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where you have consented to receive them.

  • Understand how visitors use our website and improve their experience.

3. Payments

Payments made through our website are processed using third-party payment providers.

Monarche does not directly store complete payment-card details. Payment providers process payment information in accordance with their own privacy and security practices.

4. Marketing Communications

If you join The Monarche List, we may use your email address to send you information about new collections, considered styling, early access and other Monarche updates.

You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails.

5. Cookies & Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and support analytics and marketing activities.

Where required, you will be given the opportunity to manage your cookie preferences.

6. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business. These may include website and ecommerce providers, payment processors, delivery providers, email and marketing platforms, analytics providers and professional advisers.

We only share information where reasonably necessary and do not sell your personal information.

We may also disclose information where required by law or where necessary to protect our legal rights.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

8. Your Rights

Depending on applicable data-protection law, you may have rights relating to your personal information, including the right to request access to your information, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, and withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the relevant data-protection authority.

9. Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties. Their privacy practices are governed by their own policies, and Monarche is not responsible for the privacy practices of independent third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page with the date of the most recent update.

12. Contact

If you have questions about this Privacy Policy or would like to exercise your data-protection rights, please contact:

Monarche
Email: contact@monarche.uk